Dglam Hair Studios Terms and Conditions
Monday to Friday is our shipping days and the cut off time is 4:00PM CST. If you order on Saturday or Sunday your order will be shipped out Monday. All orders are shipped via USPS with receipt confirmation and insurance. It takes approximately 3-4 business days for orders to be delivered after the order processing timeframe for the product in question. Orders would be shipped once payment is confirmed and cleared. All shipping costs must be paid in full at the time of the order. If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost, a replacement will be sent. We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.
Hair Extensions may be exchanged within 5 days of original receipt date. All exchanges are subject to a 5% restocking fee. Exchanges will be issued as store credit only. Any exchange request not received within the specific time frame will be disqualified, The product must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way(Original ties must remain in tact as it was received by the customer). Send your Exchanged item(s) including your first name, last name, and phone number. For your protection, we suggest that all exchanges be sent back to us through a traceable postal carrier with signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No exchanges or returns will be accepted. The customer is responsible for all return freights in a product exchange transactions. Once received, reviewed and determined to be in resalable form, a store credit would be issued. If the item was purchased during a promotion that has ended, the exchanged/store credit item would not qualify for the promotion in question and you will receive credit for the amount paid for the items.
Orders are not processed on weekends and holidays. Products ship within 1-3 business days.
Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online, your credit card will be charged. Credit card fraud and theft of our merchandise will be lead to prosecution to the fullest extent of the law. Your billing and shipping address must match in order to complete a transaction on this site. Cancellations are subject to cancellation charges. We are not responsible for orders left over 30 days. Weights are before wefting, perming, and blending.
We cannot guarantee you will receive exact same hair as previous orders due to our product being 100% human hair. 100% Human Hair will naturally oxidize (reds fade quicker), due to heat, elements, natural sunlight, washing and general wear of hairpiece/wig. We recommend that you wash all hair prior to installation, to detect any possible defects. We do not guarantee hair that has been chemically processed, or in any way altered other than by The Hair Box and is null and void of guarantee. The Hair Box is not responsible for any labor costs associated with installation, removal, or styling. Please remember to place and handle your order with the utmost care.